Can You Store Made Up Formula In The Fridge The Blended Salon & Spa – Can it Work? Yes, it’s the Wave of the Future!

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The Blended Salon & Spa – Can it Work? Yes, it’s the Wave of the Future!

Oh, I bet you think I’m writing about a salon and spa under one roof. No, that’s not the “blend” I’m writing about. I want to review the content of the commission and the rental store all in one place!

Okay, now you think I’m crazy. I don’t think so. Some salon owners are crazy smart when it comes to making money and being successful. Some have found the right mix of booth rental and commission arrangements to make the store run like a well-oiled machine!

So, who are these owners?

I would like to profile one that I am very impressed with. He is smart, technically and financially talented while having a heart and working hard to improve the lives and careers of his professional team. This is a wonderful combination. I have listened, for the past 4 years, to many, many salon and spa owners. I’ve listened to those who work for a commission shop owner and a booth rental owner and none of them have ever worked with this particular man’s lifestyle.

Mark Cottle, owner of Kaya Beauty in Henderson, Nevada, has no idea I’m writing about him but that’s okay because he might just disappear if I tell him before I’m done! Mark is a very talented beauty professional. He is a teacher, mentor and entrepreneur. “I want my team to succeed” he says if you ask him why he is comfortable when one of his employees says they want to rent, “any salon owner who does not want to have his team “own” customers and do great things is afraid of loss”. His confidence in his ability to train great talent shines through to everyone in the store.

You have to remember, even though I’m a financial expert who created a unique beauty management software, I’m also a 50 year old woman who hates any gray hair showing and I have to be “blonde” even though God gave me a good old Italian black hair to work with! I am very loyal to some very talented professionals who credit Mark & ​​Kaya with their success.

I finally got my nails done and a facial and massage for my birthday as a gift from my staff. What an amazing event, all at Kaya, top notch treatment and great people, all love what they do and make their job an enjoyable job.

All of them, when asked what is important to a salon & spa owner, said “Mark only cares about the client’s happiness”, “If the client is not taken care of by one professional in the salon, we all need to understand and help them find the right professional in the salon to work with”. Wow, what an idea.

Mark bought each member of his team a copy of the Redken sponsored Michael Cole book “A Little More off the Top” to read and read and discuss at future team meetings. I was lucky enough to read a copy and it is a great book for all beauty professionals and any business person who has customer service as an important part of their job. Marko gave them a book with the goal of building success for each member of the team which in turn builds success for the store.

Now I can’t tell you the financial formula for renting a booth on commission and what the split is and what the monthly payments are. I can tell you that all the work is to sell the product, not to “force sell” the product to the customers, the front desk calls all the customers of the authorized employees the day before the appointment (I believe this is late, but it is another story of the client management) , and they are very kind to help however they can.

When Marko said to me, as I noticed how amazing his management style and how unique he is in the sales area, “If the client likes the work of the expert, they will follow them anywhere. Why shouldn’t I make the expert happy to be here so that the client is happy to be here? I don’t own the client, no one does.” you do, but the client’s loyalty to their professionals is expected”. I knew then that Mark understood the basics that are ignored or suppressed by salon owners because of “being” a client.

Your expertise is the best and most important. As a Salon & Spa owner treat them right and you will have beauty professionals and their customers for life.

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