How Long Can You Leave Formula Out After Feeding Dealing With Negative Customers & Remaining Up-Beat

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Dealing With Negative Customers & Remaining Up-Beat

It’s no secret that public relations can be a very difficult job. Unhappy or dissatisfied customers can ruin your entire day and create a huge amount of unnecessary stress.

Unfortunately, there is no magic formula to please everyone all the time. However, there are many things you can do to keep yourself fit and healthy while swimming in the sea of ​​negativity. I teach my students in all my seminars that an employee who knows how to keep his mouth shut is an employee who is always hired.

Listed below are 10 steps you can use throughout the day to keep your composure in bad situations. I hope you find them useful and share them with friends or colleagues.

1. Always look for a big $ stamp on the forehead of your customers if they are not happy.

This will help you remember that your customer pays your bills and supports your family and the outcome of this interaction may or may not cost you your business. Remember that a happy customer equals your pay check.

2. Skip the news before work, and on the way listen to soothing music or motivational CDs.

How you spend the first couple of minutes of your day often predicts how the rest of the day will unfold. So, skip the news if possible. The news is always full of negativity. It is always better to listen to pleasant relaxing music or motivational CDs before starting your day. These will fill your mind with the right motivation needed to help you deal with any problem person or situation.

3. Always challenge yourself to find something you like about each customer.

Although this may seem difficult, if you try your best to find something to like about everyone you meet; and the color of their tie. When meeting this person keep your focus on the 5% you like about them, and focus on the 95% you don’t like.

4. Use Daily Affirmations to support yourself such as:

*I do my best

* “I’m a winner”

* “I’m confident”

* “I can handle any problem”

* “I love myself”

* “I deserve this job”

While this may seem simple, don’t overlook its relevance. Repeated positive reinforcement has become a very important tool not only in the workplace, but in clinics and medicine. Just like listening to motivational CDs; affirmations will fill your mind with positive messages that help you successfully deal with any personal problem or situation. Affirmations help keep your mind focused on a positive future outcome rather than a negative current situation.

5. Always reward yourself for a job well done.

When you’ve had a successful day, or if you’ve had a tough day, it’s important to pat yourself on the back. You deserve it, don’t you? After a hard week or month spend more time with family or friends. Go out to dinner or get a massage. These are great ways to show your appreciation.

6. Keep a Great File of thank you letters and all the compliments you receive and review them regularly.

If it is possible to get the master’s notes and compliments, “Glory File” is a wonderful idea. You can review it during a difficult week and it can act as a “pick-me-up.” A file of glory can help you feel better about yourself if you’re feeling down. It can remind you that you are appreciated and give you motivation to keep going.

7. Avoid gossiping about bad customers.

Gossiping about negative customers will increase your anger and cynicism. Gossip makes you remember these unpleasant experiences as if they were happening. This will cause your stress levels to rise and your productivity to slow down. It’s important to understand the ability to let go of negative emotions quickly when a customer leaves your site. If not, that customer will own and control your energy. You sold your soul to a buyer without making a profit!

8. Avoid complainers, critics, and gossipers in your office.

At a recent seminar a participant told me that if he avoids all the complainers, critics and gossipers in the office he will have no one to talk to. Regardless, as mentioned in numbers 2 & 4, this type of negativity fills your mind with emotions that will cause your behavior and productivity to suffer. He is also associated with a team that has never climbed higher than where they are now. Birds of a feather flock together. Be an eagle!

9. Make a list of reasons why you should appreciate your customers and thank them.

“Thank you for paying my salary.”

“Thanks for helping me pay my house.”

“Thank you for helping me put food on my table.”

“Thanks for my new car.”

Thank you for giving me the privilege of serving you.

“I feel lucky, honored, and blessed to have a job at all.”

“Thank you for choosing me to do your business.”

Most of all, never for one minute believe that your employer will pay you. Your employer only provides a check. Your client fills in the blanks.

10. List 20 things you are grateful for in your personal and business life and review them regularly.

Remember that you will deal with crazy people all your life. It’s important to perfect your coping skills now so stress will affect you less and less. Eventually you will be able to rise above it all, and the crazies will leave you feeling carefree and calm.

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